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Get the whitepaperHow we collect, use, and safeguard personal data across our digital environment.
Datakrew Pte. Ltd. (“Datakrew”, “we”, “us”, “our”) is an EV battery intelligence and fleet analytics company headquartered in Singapore, with operations across the globe.
This Privacy Policy explains how we collect, use, and protect personal data when you visit datakrew.com — including when you fill in a contact form, request a product demo, sign up for our newsletter, or simply browse our website.
It does not cover data collected through our OXRED MyFleet platform, ITUS Max hardware, or data processed on behalf of our enterprise customers and fleet operators. Those activities are governed by separate agreements and notices.
Questions about this Policy? Contact us at [email protected]— we aim to respond within 5 business days.
When you interact with datakrew.com, we may collect the following:
When you fill in a form on our website — such as a contact form, demo request, or newsletter sign-up — you provide us with:
We only ask for what we need to respond to your enquiry or provide the service you requested.
When you browse our website, we automatically collect limited technical data:
This data is collected in aggregate and is used only to understand how our website performs and how visitors use it. We do not use this data to identify you personally.
We use cookies on datakrew.com. You can find the full details in Section 7 of this Policy.
We use the personal data you provide for the following purposes:
| Purpose | Why We Do This |
|---|---|
| Responding to your enquiry or demo request | To answer your question or connect you with the right person at Datakrew |
| Managing our commercial relationship | To fulfil a contract or take steps at your request before entering one |
| Sending you product updates or industry insights (with your consent) | To keep you informed about Datakrew’s products and EV fleet intelligence developments — only if you’ve opted in |
| Improving our website | To understand which content is most useful and fix issues with the site |
| Complying with legal obligations | To meet requirements under applicable data protection and business laws |
We will never use your data for purposes that are unrelated to why you gave it to us, without asking you first.
Datakrew operates across multiple countries and respects the data protection laws of every jurisdiction in which we operate, including the EU General Data Protection Regulation (GDPR), the UK GDPR, the Singapore Personal Data Protection Act (PDPA), and applicable data protection laws across Asia, the Middle East, and beyond.
Depending on the purpose and your location, we process your personal data on one of the following legal bases:
If you are located in a jurisdiction that requires explicit consent before we contact you, we will obtain it before doing so.
Datakrew does not sell, rent, or trade your personal data. We share it only in the following circumstances:
To operate our website and manage our customer relationships, we use a small number of trusted technology platforms. These include:
All of these providers are contractually required to handle your data securely, use it only for the purpose we have specified, and comply with applicable data protection law. We do not allow them to use your data for their own marketing purposes.
We may share your data with law enforcement, regulators, or other authorities if required to do so by applicable law. We will always seek to limit what we share to what is strictly necessary.
Datakrew operates globally, and some of the technology platforms we use to manage our website and customer relationships may store or process data outside your country of residence.
Where this happens, we ensure that appropriate safeguards are in place to protect your data — including contractual protections with our technology providers that require them to maintain standards of data protection equivalent to those in your home jurisdiction.
If you would like to know more about how we handle international data transfers, contact us at [email protected].
Cookies are small text files placed on your device when you visit a website. We use cookies on datakrew.com to make the site work properly and to understand how it is used.
| Type | What it does |
|---|---|
| Strictly necessary | Keeps the website functioning — for example, managing your session and security. These cannot be turned off. |
| Analytics | Helps us understand how visitors use our site so we can improve it. We use aggregated, anonymised data only — we cannot identify you from this. Only active with your consent. |
| Marketing | Used to show you relevant content about Datakrew’s products. Only active with your explicit consent. |
When you first visit datakrew.com, you will see a cookie banner. You can choose to accept all cookies, reject non-essential ones, or customise your preferences. You can update your choices at any time using the cookie settings link in the footer of our website.
We keep your personal data only for as long as we need it. Our general approach is:
| Data | How Long We Keep It |
|---|---|
| Enquiry and contact form data | 3 years from the date of your last interaction with us |
| Newsletter subscription data | Until you unsubscribe, or 3 years of inactivity — whichever comes first |
| Website analytics data | Up to 15 months, then deleted or anonymised |
| Customer account and contract records | Duration of the relationship plus 7 years for legal and financial compliance |
When we no longer need your data, we delete it securely or anonymise it so it can no longer be linked to you.
Regardless of where you are located, Datakrew respects your right to control your personal data. Depending on your country of residence, you may have some or all of the following rights:
| Right | What it means |
|---|---|
| Access | Ask us what personal data we hold about you and receive a copy of it |
| Correction | Ask us to correct any inaccurate or incomplete data |
| Deletion | Ask us to delete your data, where we have no ongoing legal basis to keep it |
| Restriction | Ask us to pause how we use your data in certain circumstances |
| Portability | Ask us to send your data to you or another provider in a usable format (where applicable) |
| Object | Object to us using your data for marketing or where we rely on legitimate interests |
| Withdraw consent | If you gave us consent (e.g. for our newsletter), withdraw it at any time — this will not affect anything we did before you withdrew |
To exercise any of these rights, email us at [email protected]. We will respond within 30 days. We may need to verify your identity before we can action your request.
If you are unhappy with how we have handled your data, you also have the right to complain to the data protection authority in your country.
We take data security seriously. The personal data you share with us through our website is:
No online system is completely immune to risk. If you ever have a concern about the security of your data, please contact us at [email protected] right away.
Our website may contain links to third-party websites — for example, partner sites, industry publications, or social media platforms. This Policy does not apply to those sites. We encourage you to read their privacy policies before sharing any personal data with them.
We may update this Policy from time to time as our services evolve or applicable laws change. When we do, we will update the “Last Updated” date at the top of this page. If we make a material change that affects how we use data you have already provided, we will contact you directly.
The current version of this Policy is always available at datakrew.com/privacy-policy.
If you have any questions about this Policy or how we handle your personal data, we’d like to hear from you:
| [email protected] | |
| Subject line | “Privacy Enquiry” or “Data Rights Request” |
| Response time | Within 30 days (usually much sooner) |
| Postal address | Datakrew Pte. Ltd., Singapore |
